- Delivery is free for all orders over $50 and capped at a charge of $11.00 (incl. GST) for orders under $50, anywhere, any size!
- Delivery Time
- All orders are usually dispatched on either the same or next working day. To ensure same day shipping, please place your order as early in the day as possible.
- We deliver to Australia only.
- Fastway couriers and Australia Post are used for delivery.
- We aim to deliver in the shortest possible time which is generally 1 to 2 days for city locations and 3 to 5 days for more remote areas.
- All deliveries are made between 7am and 6pm Monday to Friday (except public holidays).
- Please note that although we make every effort to ensure these delivery times, these times are not guaranteed. 99% of the time these delivery times are achieved but once a parcel is in the hands of the delivery company we have absolutely no control over it.
- Please allocate a delivery address, either a home or business, where someone will be there to receive and sign for the order.
- Please check your delivery address and all details are accurate and complete. This is a vitally important step in the ordering process.
- Please note that we do not ship on weekends or public holidays.
- If someone is not there to sign for the order, the courier or Australia Post will leave a "Attempted Delivery Advice" letting you know delivery was attempted and how to get in touch with them to arrange another time for delivery or where to pick up your order.
Out of Stock Items
- Occasionally a product may be out of stock. If you have placed an order for an item that is currently out of stock we will send you an email within 24 hours to notify you of the out of stock item.
- This is a very rare occurance, however if your packaged is damaged upon delivery in any way, please do not open it. Contact us immediately via the contact us form. We have taken great care to choose couriers for their efficiency and care. We cannot accept any request for replacement of goods that appear in any way to have been tampered with by the customer. Our delivery system is extremely well organised and a thorough investigation into any complaint is easy to undertake.
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